.png){kind=small}
Extraordinary products for a great life!
Policies and Terms and Conditions
Terms and Conditions
1. Introduction Welcome to 3rvie.ca (the “Website”). This Website is operated by 3RV Import-Export Canada Inc. (“3RVie,” “we,” “us,” or “our”). By accessing or using the Website, purchasing products, or using related services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use the Website. These Terms are governed by the laws of Canada and the Province of Quebec, including the Civil Code of Québec and the Consumer Protection Act (LPC), without regard to conflict of law provisions. 2. Use of the Website The Website is intended for individuals and businesses located in Canada. By using the Website, you represent that you have reached the age of majority in your province or territory of residence and have the legal capacity to enter into binding contracts. You agree to use the Website only for lawful purposes and in compliance with all applicable municipal, provincial, federal, and international laws. Unauthorized use may result in suspension or termination of access. 3. Products and Services The Website offers equipment, machinery, consumables, software-enabled products, and related services, subject to availability. Prices, descriptions, specifications, and availability may change without notice. While we strive to provide accurate information, product descriptions or content may contain errors or omissions. 4. Payment and Billing All payments are processed in Canadian Dollars (CAD) unless otherwise stated. You agree to provide accurate and complete billing and payment information. We reserve the right to refuse or cancel any order in cases of suspected fraud, unauthorized activity, or pricing errors, in accordance with applicable law. 4.1 Interac e-Transfer (Manual Payment Method) Interac e-Transfer may be offered as a manual payment option. By selecting Interac e-Transfer, you acknowledge and agree that: Interac e-Transfer is not automatically confirmed Orders are processed and shipped only after payment has been received and manually verified The order number must be included in the transfer message Customers are responsible for entering correct security answers when required Interac e-Transfer payments are generally non-reversible once sent 3RVie is not responsible for delays, errors, or failed transfers caused by financial institutions or incorrect customer information Interac e-Transfer payments must be sent to the official email address designated by 3RVie: info@3rvie.ca 5. Equipment, Software, Platform & Consumables Use Certain equipment sold by 3RVie operates in conjunction with proprietary software, authorized consumables, QR-based activation systems, and/or a centralized online platform. The Customer acknowledges and agrees that: Certain functionalities, including cutting operations, may require QR-activated consumables or an active platform connection or subscription Only consumables provided or authorized by 3RVie may be used Some equipment may be sold with optional features such as “Unlimited Cuts”, which require payment of an annual platform or maintenance fee Failure to maintain required subscriptions, platform access, or authorized consumables may result in limited functionality or suspension of software-based services Such suspension does not constitute a defect, malfunction, or non-conformity of the physical equipment within the meaning of the Civil Code of Québec Ownership of the physical equipment does not grant ownership rights over the software, platform, activation systems, or related intellectual property, which remain the exclusive property of 3RVie or its licensors. 6. Shipping and Returns Shipping rates, methods, and estimated delivery times are provided separately on the Website. Customers are responsible for providing accurate shipping information. Orders paid via Interac e-Transfer are shipped only after payment confirmation. Returns, exchanges, and refunds are governed by our Return & Refund Policy, which complies with the Consumer Protection Act (Québec) and forms an integral part of these Terms. 7. Intellectual Property All content on the Website, including text, images, logos, software, platforms, activation systems, and documentation, is the property of 3RVie or its licensors and is protected by Canadian and international intellectual property laws. No content may be copied, reproduced, or distributed without prior written authorization. 8. Limitation of Liability To the fullest extent permitted by applicable law, 3RVie shall not be liable for damages arising from: Use or inability to use the Website Use of software-enabled equipment subject to platform, subscription, or consumable requirements Suspension or limitation of software-based services due to non-payment or misuse Nothing in these Terms limits rights that cannot be excluded under Québec consumer protection laws. 9. Indemnification You agree to indemnify and hold harmless 3RVie from any claims, losses, damages, or expenses resulting from misuse of the Website, products, software, consumables, or breach of these Terms. 10. Privacy Policy Use of the Website is also governed by our Privacy Policy, which complies with applicable Canadian privacy legislation, including PIPEDA and Québec’s Law 25. 11. Changes to Terms We reserve the right to modify these Terms at any time. Changes take effect upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms. 12. Governing Law & Jurisdiction These Terms are governed by the laws of the Province of Quebec and Canada. Any dispute shall be submitted to the courts of Quebec, subject to applicable consumer protection rules. 13. Contact Information 3RV Import-Export Canada Inc. 📧 Email (communications & Interac e-Transfer): info@3rvie.ca Phone: 514-378-1220 (Text messages & WhatsApp only)
Privacy Policy
1. Introduction 3rvie.ca is operated by 3RV Import-Export Canada Inc. (“3RVie,” “we,” “us,” or “our”). We are committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit 3rvie.ca, purchase products, or use our services. By using the Website, you consent to the practices described in this Privacy Policy. 2. Information We Collect We may collect the following categories of information: A. Personal Information Name Email address Phone number Billing and shipping addresses Business information provided for invoicing or contractual purposes Payment-related information (processed through third-party providers; we do not store full banking or card details) B. Technical & Service-Related Information We may also collect technical and operational data, including: IP address, browser type, and device information Cookies and usage data Website interaction data (pages visited, time spent) For software-enabled equipment, we may collect service-related and operational data, such as: Software activation status QR code usage and validation Platform connectivity status Subscription or service status Diagnostic, performance, and system log data This data does not include personal content and is collected solely to ensure system functionality, service delivery, security, and compliance with contractual obligations. 3. Use of Information We use personal and technical information for the following purposes: To process and fulfill orders and payments To provide customer service and respond to inquiries To manage software access, platform connectivity, subscriptions, and updates To communicate service-related or transactional information To improve Website performance and user experience To send promotional or marketing communications only with your consent To comply with legal, regulatory, and contractual obligations 4. Consent By providing personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may limit our ability to provide certain products, services, software access, or platform functionality. 5. Third-Party Service Providers We may share limited personal or technical information with trusted third-party service providers, including: Payment processors Shipping and logistics providers Website hosting, analytics, and IT service providers Software and platform infrastructure partners These providers are contractually required to protect your information and comply with applicable Canadian privacy laws. 6. Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or loss. However, no system or method of transmission is completely secure, and we cannot guarantee absolute security. 7. Data Retention We retain personal and operational information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, security, and contractual requirements. Certain records may be retained even after a deletion request where retention is required by law or justified by legitimate business needs. 8. Your Rights (Québec & Canada) In accordance with PIPEDA and Québec’s Law 25, you have the right to: Access your personal information Request correction of inaccurate or incomplete information Request deletion of personal information, subject to legal exceptions Withdraw consent to certain uses of your information Request information about how your data is used and shared Requests may be submitted using the contact details below. 9. Cookies and Tracking Technologies We use cookies and similar technologies to enhance functionality, analyze Website usage, and improve performance. You may disable cookies through your browser settings. Doing so may affect certain Website features. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on the Website and become effective upon publication. Continued use of the Website constitutes acceptance of the updated policy. 11. Contact Information & Privacy Officer For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact: 3RV Import-Export Canada Inc. Email: info@3rvie.ca Phone: 514-378-1220 (Text messages & WhatsApp only)
Payment Policy
1. Accepted Payment Methods All payments made on 3rvie.ca are processed in Canadian Dollars (CAD). The following payment methods may be offered, subject to availability: Credit and debit cards Interac e-Transfer (manual payment method) We reserve the right to modify available payment methods at any time. 2. Interac e-Transfer (Manual Payment Method) By selecting Interac e-Transfer as a payment method, you acknowledge and agree that: Interac e-Transfer is a manual payment method and payments are not automatically confirmed. Orders are not processed, reserved, or shipped until payment has been received and manually verified by 3RV Import-Export Canada Inc. Customers must include their order number in the Interac e-Transfer message or notes field. If a security question or confirmation is required, customers must use the information provided during checkout. Interac e-Transfer payments are generally non-reversible once sent. The Company is not responsible for delays, errors, failed transfers, or incorrect payments caused by financial institutions or incorrect information provided by the customer. Interac e-Transfer payments must be sent to the official payment email designated by 3RVie: info@3rvie.ca . 3. Payment Verification Payments are verified during regular business hours. Until verification is completed, orders will remain in a pending payment status and will not be processed or shipped. 4. Order Processing & Reservation Order processing and shipment begin only after payment confirmation. Selecting Interac e-Transfer does not guarantee inventory reservation or pricing until payment has been successfully received and verified. 5. Failed, Delayed, or Incomplete Payments If payment is not received, cannot be verified, or is incomplete, the order may remain pending or be cancelled at the Company’s discretion, in accordance with applicable law. 6. Refunds Refunds are handled in accordance with our Return & Refund Policy, which forms an integral part of this Payment Policy. Refunds related to Interac e-Transfer payments are processed manually and may require additional verification. Refund timing may vary depending on the customer’s financial institution. 7. Contact Information For payment-related questions or assistance, please contact us: 3RV Import-Export Canada Inc. Email: info@3rvie.ca Phone: 514-378-1220 (Text messages & WhatsApp only)
Return Policy
1. Return Eligibility To be eligible for a return, all of the following conditions must be met: The item must be returned within 30 days of the delivery date. The item must be unused, unactivated, and in its original condition and original packaging, including all accessories, tags, labels, and documentation. Proof of purchase (receipt, invoice, or order confirmation) must be provided. ⚠️ Items that have been activated, registered, configured, connected to software or a platform, or used with consumables (including QR-activated consumables) are not eligible for return, except where required by law. 2. Return Process To initiate a return, please follow these steps: Step 1 – Contact Customer Service Notify us within 30 days of receiving the item by email at info@3rvie.ca , stating the reason for the return and providing proof of purchase. Step 2 – Return Authorization (RMA) If your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA will not be accepted. Step 3 – Return Shipment Ship the item back in its original packaging using a traceable shipping method. Customers are responsible for return shipping costs unless the return is due to our error (incorrect, defective, or damaged item). 3. Inspection & Refunds All returned items are subject to inspection upon receipt. Full Refund Issued when the item is defective, damaged during shipping, or not as described. Partial Refund or Denial May apply when the return is not related to a defect or error. Original shipping costs and handling fees may be deducted where permitted by law. Approved refunds are processed within 10 business days after inspection. Depending on your financial institution, additional processing time may apply. 4. Interac e-Transfer Refunds Refunds for payments made via Interac e-Transfer are processed manually. Refunds may be issued via Interac e-Transfer or another mutually agreed method Processing times vary by financial institution and may take several business days 5. Exchanges If you wish to exchange an item for a different size, color, or model, the same return eligibility and RMA process applies. Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued in accordance with this policy. 6. Non-Returnable & Non-Refundable Items Except where required under the Québec Consumer Protection Act, the following items are non-returnable and non-refundable: Equipment that has been activated, registered, or connected to software or a platform Consumables, including QR-activated or partially used materials Subscription fees, platform fees, maintenance fees, or “Unlimited Cuts” fees Custom-made or personalized items Perishable goods Gift cards Health and personal care products (including cosmetics and intimate apparel) Items marked as Final Sale 7. Consumer Rights Under Québec Law Nothing in this policy limits or excludes consumer rights granted under the Québec Consumer Protection Act (LPC). In accordance with Québec law: Consumer rights cannot be waived Defective goods may be repaired, replaced, or refunded within a reasonable time Consumers may cancel a purchase if goods are not delivered within 30 days of the promised delivery date For more information, please consult the Office de la protection du consommateur (OPC). 8. Online Purchase Exceptions For online purchases, any defect or non-conformity must be reported within 7 days of delivery. Supporting documentation (photos or videos) may be required. 9. Final Sale Items Items clearly marked as Final Sale are not eligible for return or refund, except if defective or damaged upon arrival, as required by law. 10. Contact Information For return or refund inquiries, please contact us: 3RV Import-Export Canada Inc. Email: info@3rvie.ca Phone: 514-378-1220 (Text messages & WhatsApp only)